Scooter City Returns & Warranty Information

Returns Within 7 Days

1 Subject to clause 2 below, under the Distance Selling Regulations, you may cancel a Contract with us at any time within seven working days, beginning on the day after you received the Products, (with the exception of made to order items, specially ordered and bespoke items). This right applies to all products purchasable from our website, only.
2 The Distance Selling Regulations do not apply to a Product that is ordered in especially or made or assembled especially for you. Therefore once we have accepted an order from you that is for e.g. a made to order product, you do not have the right to cancel it. An example of our made to order products is any scooter where you have paid to have the scooter assembled.
3 To cancel a Contract, you must inform us in writing and we will confirm cancellation, terms and details by email. All returns must be approved and if eligible for a refund a reference number will be supplied. You must also contact us as soon as possible (but in any event within the 7 days) to arrange for the return of the Product(s). Products must be returned to us in the same condition in which you received them. 
4 You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to retain the purchase price of the Product or a reasonable percentage of the purchase price as compensation for any damage to the Products and for our additional costs incurred. 
5 You are given the same opportunity to test and examine the goods as you would have, had you actually seen the goods prior to purchase before you make a decision to cancel the contract.
This testing is restricted;
5.1 You are permitted to ride the Goods for a distance of no more than 3km in an environment that does not require the registration of the Goods with the DVLA . The environment chosen by you is at your own risk, you should bare in mind that you have a legal obligation to take reasonable care of the product while it is in your possession. A refund may not be offered for goods returned in an unreasonable condition, please see point 4 above
6 You will not be able to cancel the contract if you have registered the Goods with the DVLA
7 Genuine returns for Products delivered within the UK or Ireland which are returned to us within 7 days and in the same condition in which you received them may incur a £30 handling fee
8 The return of goods is at your risk and expense. A courier can be arranged to collect the goods from you by us but at your expense, you will be provided with a quote before collection is arranged.
9 No order can be cancelled after seven days from delivery. This clause does not affect other legal remedies that you may have, for example, where the Product is faulty.
10 Goods returned must be in the same condition you received them therefore if you have unpacked them they must be packed back up the same way, if you have carried out any assembly you must disassemble.
11 If you realise you need to amend an order prior to delivery please contact us on 0161 883 0054. If you amend your order there may be changes to your delivery date or charges and/or the price of the Products.
12 Prior to ordering please check the details of the Product(s) you are proposing to order to ensure they are suitable
13 If the Goods we deliver are not what you ordered you shall be deemed to have accepted the alternative goods delivered to you unless you notify us of the problem in writing within 7 days by letter to the address in clause 1 or by email to support@scootercity.co.uk.

12 Months Parts Warranty

1 Your warranty is against manufacturing faults only. The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion); loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party, problems resulting from any modification or alteration of the Goods by the Buyer or third party, from improper or faulty connection, installation, handling, bad storage or use of the Goods by you, lack of maintenance, parts that require maintanence (these parts include but not limited to Brakes, Stands, Kick Starts, Engine, Exhaust, Tyres and Wheels), any failure by you to comply with the instructions provided by us or any non faulty workmanship issues.
2 The warranty period is for 12 months from date of receipt of the goods 
3 If you are making a warranty claim you must inform us in writing within your warranty period and proceed as instructed by us, including arranging the prompt return of the claimed faulty part to us for inspection, at your expense. 
4 We will at our sole discretion as soon as is reasonably practicable replace defective parts
5 The warranty applies to parts only. 

6 If goods arrive to you damaged you may be sent the parts needed to repair it yourself, this is at our discretion

7 Service records and a photo of the mileage may be requested in the event of a claim. 
8 The warranty is non-transferable. Extended warranties are non-refundable. 
9 Service Centres are liable for any repair or service carried out. We reserve the right to withhold and revoke the benefit of the warranty should you receive such servicing and repair from any other third party.

10 If you get a problem and suspect it to be manufacturers fault you must let us know so we can decide what the next step should be, we will need to discuss the suspected problem with you and you may be sent the parts needed to repair it yourself or we may suggest a different solution, this is at our discretion