Scooter City Returns & Warranty Information
7. Fourteen Day Money Back Guarantee / Your Right To Cancel
All our items are sold with a 14 day money back guarantee
Under the UK Consumer Contracts Regulations 2013, you have 14 days (after the day you receive your goods / the last of your goods) to cancel the contract for your order with us. When you place your order and select for us to build your scooter we will take this as your express consent for the assembly to start.
You have 14 days from the date of this consent to cancel this service however you will be liable to pay Scootercity for the service provided up to the point of cancellation and will lose the right to cancel the service once the service has been fully performed even if that means it has been completed within 14 days
Please note that when you give consent to build your product we aim for the service to be carried out and completed in full within 48hrs. Should you wish to cancel once build is complete or partially complete you will be deducted a fee for dismantling your bike, this is charged at the same rate as the assembly service. Should there be any loss in value of the scooter, where the scooter is no longer saleable as new following dismantling an amount for any loss in value of the scooter will be deducted from you.
It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition we may make a deduction from the reimbursement for loss in value of the goods supplied, if the loss is the result of unnecessary handling by you we may recover the amount by which the value of the goods is diminished to us, up to the contract price. You are given the same opportunity to test and examine the goods as you would have, had you actually seen the goods in a shop prior to purchase before you make a decision to cancel the contract.
All time periods quoted are extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. In this case we will issue you with a full refund however you will need to return all goods you are requesting a refund for at your cost if you have already received them and they will need to be returned to us in a reasonable condition. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable however any basic rate paid will be refundable
If you decide to cancel your order with Goyt Distribution LTD, we request that you inform us know in writing by filling out the cancellation form at the bottom of the clause, and filling in the relevant fields, this will be accepted in the form of an e-mail to us via our Technical & Aftersales Support ticket system [email protected] or a written letter to:
Goyt Distribution LTD
T/A Scooter City
4th Floor, Goyt Mill
Upper Hibbert Lane
(we are an online company and do not allow customers to come our address)
Please keep a copy of your written cancellation notice in case of dispute.
If you decide to make you cancellation request by phone please keep evidence of this in case of dispute, as providing sufficient proof of cancellation by phone can be more difficult, written cancellation is advisable
All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You will return the goods without undue delay and in any event no later than 14 days from the day which you communicate your cancellation from this contract to us. The deadline is met is you send back the goods before the 14 days has expired. (For details on returning goods please read the entire terms, please pay close attention to clause 9 and 10)
Postage costs of returning the item to ourselves is to be bourne by you please read the shipping cost to return goods term.
ALL REFUNDS for cases like this are processed within 14 days after goods are received back - it is our aim to get your money refunded back to you as quickly as possible.
No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
To Goyt Distribution LTD, T/A Scootercity, 4th Floor, Goyt Mill, Upper Hibbert Lane, Marple, Stockport, SK6 7HX, United Kingdom
I ........(Insert name here)........hereby give notice that I.....(Insert name here)......cancel my contract of sale for following goods/ for the supply of the following service........(Insert details of goods/service you are cancelling).......
Order Number........(Insert order number here) Ordered on.....(Insert your order date here).......... received on.....(Insert the delivery date here if delivered).............
My Name is:.............(Insert name here).............
My Adderess is:
(Insert address here)
8. Six Month Warranty
Your goods are covered under a Scootercity 6 month warranty . This means any manufacturing fault within this time frame is covered and will be repaired/replaced or refunded if this is not possible. When claiming under a warranty you are legally obliged to return the product or defective part to us for examination.
8.1 Due to the nature of the products we sell and the environment they operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults.
8.2 The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion); loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a
third party, problems resulting from any modification or alteration of the Goods by the Buyer or third party, from improper or faulty connection, installation, handling, bad storage or use of the Goods by you, lack of maintenance, parts that require maintenance (these parts include but are not limited to
Brakes, 8tands, Kick Starts, Engine, Exhaust, Tyres and Wheels), any failure by you to comply with the instructions provided by us or any non faulty workmanship issues.
8.3 If the product or parts are not covered by the warranty or your statutory rights a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you (please see repair service section for details). All warranty claim decisions are final.
8.4 We will at our sole discretion as soon as is reasonably practicable replace defective parts
8.5 The warranty applies to parts only that part would be replaced. In addition should you suspect a part is faulty we may request you to return just that part for testing rather than the complete product. This will be advised to when you contact us to request a return
8.6 If goods arrive to you damaged you may be sent the parts needed to repair it yourself, this is at our discretion.
8.7 Service records and a photo of the mileage and/or condition of product may be requested in the event of a claim.
8.8 The warranty is non-transferable. Extended warranties are non-refundable.
8.9 Third party service centres and mechanics used by you are liable for any repair or service carried out. We reserve the right to withhold and revoke the benefit of the warranty should you receive such servicing and repair from any other third party.
8.10 If you get a problem and suspect it to be manufacturers fault you must let us know so we can decide what the next step should be, we will need to discuss the suspected problem with you and you may be sent the parts needed to repair it yourself or we may suggest a different solution, this is at our
ALL REFUNDS ARE PROCESSED within 14 days - it is our aim to get your money refunded back to you as quickly as possible. No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
An extended returns period may be accepted at certain times of the year or in exceptional circumstances however this is at our discretion and only if pre-agreed between us before purchase in writing. This does not effect your statutory rights
9. Returning Goods
If you suspect a fault with your goods you should always read through our help pages first. If this does not help you should email us for support as nearly all problems can be resolved this way and we are happy to help.
Returns are only accepted with a returns number which can be obtained after going through the details of your return with a member of staff through [email protected] Please include a letter with your return stating your order number and reason for return along with any other useful information such as return address, email ticket numbers, contact telephone number etc. Parcels that arrive without a returns number may be rejected.
The return address is:
Goyt Distribution LTD
T/A Scooter City
4th Floor, Goyt Mill
Upper Hibbert Lane
If returning goods in person whether as new for a refund or for repair please note we offer only a drop off service, we are not a shop and will not be able to deal with your request at the time of visit.
If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final. Product warranty does not cover collateral damage. Due to the nature and use of this product misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty. We store orders in our warehouse for a maximum of three weeks only. After three weeks in we charge all customers £8 per item per week
Due to our size, position and buying power we have excellent relationships with the manufacturers and like you will have warranties on all the goods we sell. If a product has a manufacturing fault then we are covered ourselves so have no reason to bias.
Please read our 'Shipping Costs To Return Goods' term and also our full terms and conditions page for important information and advise on returning your goods .
10. Free Gifts
Sometimes we run promotions where a free gift is offered with the purchase. This free gift is included as part of the item ordered and therefore if the main item is being returned for a refund the free gift will also need to be returned in order to receive a refund. You cannot return the free gift on it's own for a refund or credit for it's value.